“The floor was so sticky you could literally slide on it, and the area around the ice station a little bit dirty. The sambal wasn’t as spicy as before, and the rice was a little hard.” Nurin Insyirah
Tindakan: mop lantai hall 14:30 dan waktu closing sudah ada dalam jadual. Peti ais dan sekitarnya tiada dalam matriks. Tambah sebagai tugas 16:30.
“In terms of food and staff everything is good. But management please improve on the food preparation system. Peak hour always got stuck. Once stuck, food preparation becomes messy.” Zul Lailee Kamsan
Tindakan: ini masalah manpower, bukan kemahiran. Silang rujuk dengan jam paling sibuk di atas dan pastikan jadual shift cukup orang pada 12:00–14:00 dan 19:00–21:00.
“Ayam sejuk tak crispy, time sejuk macam biasa je, kurang sedap.” Kemas kini pelawat di Google
Tindakan: ayam sejuk bermakna batch terlalu awal atau warmer di bawah 60 °C. Semak suhu warmer setiap 2 jam dan kecilkan saiz batch waktu lull.
“Very good and fast service, the cashier guy was very patient explaining the menu to us, and the girl staff was sooo nice and attended to our frequent refills very well. Kudos to the staffs!” Tasya Roslim, Google Local Guide
Tindakan: layanan kaunter dan refill adalah kekuatan cawangan ini. Kekalkan dalam latihan krew baharu, jangan biar hilang bila orang bertukar.
| Staf | Peranan | Rehat 1 | Rehat 2 | Catatan |
|---|---|---|---|---|
| Farish | Lead cuci ayam / office | 12:00–12:45 | office 12–5 PM | Rehat sejurus tamat cuci ayam 12 PM |
| Izhan | Cuci ayam / PT | 12:45–13:30 | 16:00–16:45 | Balik 5 PM |
| Man | Cuci ayam / floor | 13:30–14:15 | 16:45–17:30 | Balik 8 PM (Ahad 5 PM) |
| Qayim | Overall lead AM | 14:15–15:00 | 17:30–18:15 | Pantau peak lunch dulu |
| Salwa | AM (dine-in) | 12:00–12:45 | 16:00–16:45 | Balik 5 PM Rabu & Jumaat |
| Bayu | AM (dapur) | 12:45–13:30 | 16:45–17:30 | Balik 5 PM Isnin & Khamis |
| Sulung | AM (dapur) | 13:30–14:15 | 17:30–18:15 | Balik 5 PM Selasa & Sabtu |
| Anggi | AM (dine-in) | 14:15–15:00 | 16:00–16:45 | Cover rehat Salwa; balik 5 PM Ahad |
| Hari | Staf | Rehat 1 | Rehat 2 |
|---|---|---|---|
| Isnin | Pedi | 18:15–19:00 | 20:30–21:15 |
| Selasa | Azwa | 18:15–19:00 | 20:30–21:15 |
| Rabu | Bagas | 18:15–19:00 | 20:30–21:15 |
| Khamis | Mustafa | 18:15–19:00 | 20:30–21:15 |
| Jumaat | Masda | 18:15–19:00 | 20:30–21:15 |
| Sabtu | Wan | 18:15–19:00 | 20:30–21:15 |
| Kumpulan | Rehat 1 | Rehat 2 | Catatan operasi |
|---|---|---|---|
| Kumpulan A (3 staf) | 20:30–21:15 | 22:30–23:15 | Cover hall & dapur semasa Kumpulan B rehat |
| Kumpulan B (3 staf) | 21:15–22:00 | 23:15–00:00 | Cover hall & dapur semasa Kumpulan A rehat |
| Waktu | Kawasan | Tugasan utama | Staf | Lead ✓ |
|---|---|---|---|---|
| 11:30 AM | Sinki belakang & prep | Cuci sinki ayam, kumpul sisa buangan, basuh lantai belakang | Farish / Izhan / Man | |
| 2:30 PM | Dine-in & tandas | Mop lantai hall, lap meja, cuci tandas selepas lunch peak | Salwa / Anggi | |
| 4:30 PM | Area cili & dapur | Cuci blender cili, lap meja dapur, kumpul sampah | Bayu / Sulung | |
| 7:30 PM | Handover / dine-in | Touch-up meja customer sebelum shift ganti | Staf AM / PM masuk awal | |
| CLOSING | Dapur, sinki & tandas | Deep clean, sapu/mop, buang sampah, sanitasi tandas | Wan / Pedi / Azwa / Masda / Bagas |
| Staf | Tarikh kursus | Status |
|---|---|---|
| Jhoni Iswadi | 31 Jan 2026 | ✔ Ada |
| Anisa Putri | 31 Jan 2026 | ✔ Ada |
| Abdul Qaiyim Fitiri B. Norhisham | 16 Nov 2025 | ✔ Ada |
| Muhammad Haikal Danial Bin Norhisham | 16 Nov 2025 | ✔ Ada |